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Website guide WalkMe raises $25m


WalkMe, the Enterprise Class Guidance and Engagement Platform, today announced that it has received $25 million in Series D funding led by new investor Greenspring Associates. This round also includes participation from existing investors Scale Venture Partners, Giza Venture Capital and Gemini Israel Ventures.

WalkMe is a platform that makes the end user's experience simple, effortless, and efficient. The technology puts a stake in the heart of the passive FAQs, and traditional software training and onboarding. Instead, WalkMe provides step-by-step guidance and calls-to-action at the point of interaction. The impact on the bottom line is powerful. Thousands of customers, including Kimberly Clark, Stanley Black & Decker, SAP, Jabil, SurveyMonkey, Intuit, Adobe, Accenture, Phillips66, Metro Bank, Expedia, and Citrix have seen significant improvements in website metrics since they adopted WalkMe. WalkMe was founded in 2011 and has raised $42.5 million to date, including the new funding round. The latest round of funding will be used to further accelerate operational momentum and customer acquisition, as the company continues to execute its ambitious vision of changing the way people use software and websites. Following the funding, the company will open a New York office in addition to the headquarters in San Francisco. Through the end of 2015, WalkMe will continue to expand the teams in San Francisco, Melbourne, Australia, and Tel Aviv. The company has also announced agreements with five new global partners - Accenture, Concept-EU for SharePoint; Aasonn for SAP Success Factors; ECENTA for SAP Cloud; and CPSG for Workday.

"We are in the midst of a revolution in online interactions, with users demanding a self-guided, intuitive and simple online experience," said Dan Adika, CEO of WalkMe. "People do not want to remember complex processes or data associated with their online interactions. They expect a business or service provider to know and remember their details. WalkMe saw the need for a platform that would bridge the user experience with company processes. The market's overwhelmingly positive response to our platform is a testament to our innovative approach. WalkMe is and will continue to be on the forefront of transforming the customer experience. This funding will help us realize that goal."